We hope you enjoyed your online purchase at Elsanna Portea. If for any reason you are not satisfied with your online order, please consider our Return Policy as well as the practical steps below for a successful return.

Practical Steps

1. Complete the above form. 

2. Please pack the items to be returned or exchanged in the shipping box and seal the parcel carefully.

3. We recommend to use a registered delivery service so that your package can be traced by a tracking number, in the event it may become lost. The costs of the return must be paid by the customer. Additional insurance is not required. Please send the parcel to the following address:

Lang, Elsa & Matthias – ELSANNA PORTEA GbR 
Am Suedhang 17
32760 Detmold

4. You will receive an email confirmation, once your return has been accepted.

5. Accepted returns will be refunded immediately to the card- or account owner. Exchanges will be shipped as soon as the returned articles have been accepted.

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